479 B
479 B
| 1 | kommunizieren-im-team | communicating-in-the-team | communiquer-au-sein-de-léquipe |
|---|---|---|---|
| 2 | zusammenarbeiten-im-team | collaborating-in-a-team | collaborer-dans-une-équipe |
| 3 | erstauskunft-geben | giving-preliminary-information | donner-les-informations-preliminaires |
| 4 | kundenbedürfnisse-erfassen | capturing-customer-needs | comprendre-les-besoins-des-clients |
| 5 | umgang-mit-beschwerden | handling-complaints | gestion-des-reclamations |
| 6 | kunst-der-gesprachsfuhrung | the-art-of-conversation | lart-de-mener-un-entretien |